Resume

Work
Experience

March 2020 - Present

Duck Creek Technologies

Cultivate positive team culture through design critiques, knowledge share sessions project review cadence, training for team members, and social opportunities for dispersed remote team members. Standardized hiring process and job descriptions, defined UX process improvements.
As member of corporate DE&I council, led creation of organization-wide diversity council newsletter, ERG best practices playbook, and Inclusion toolkit training materials.
Defined corporate accessibility policy. Engaged external vendor to conduct accessibility audits and oversee team response to mitigate WCAG non-compliance.
Established usage analytics and digital adoption program, using Pendo to identify usability and feature adoption issues. Drove improvements to search and navigation functionality.
Oversee modernization of corporate Design System, including theming and theme tooling.
Oversee persona-driven research to identify workflow improvements to application experiences.

August 2004 - March 2020

IBM

Established and led design team for enterprise social software offering IBM Connections from product inception in 2006 until 2012. Co-established customer council to drive customer adoption. Product recognized as Gartner Social Software in the Workplace Leader from 2009-2015.
Defined product strategy, conducted user research, oversaw designs for 12 social software applications.
Awarded IBM Design Thinking Coach badge for expertise in design thinking. Facilitated dozens of design thinking sessions to establish product strategy. Trained teams in methodology and best practices.
Oversaw the design work to enable customer self-service for the technical administration of Watson Career Assistant, an AI-driven chatbot for job seekers. Reduced customer set up time from months to weeks.

August 1998 - August 2002

Razorfish

Directed user experience project teams through defining, architecting, designing, and implementing large-scale, information-rich transactional web sites for clients such as a scientific supplies e-commerce site, a leading management consulting firm, and a major biotechnology firm.
Created user interface schematics including information layout and user interface controls.
Wrote and presented project proposals to win new business engagements.

2002 - 2004

Research Assistantship, Sociable Media Group, advised by Professor Judith Donath
Designed and implemented novel information visualization systems
Published research at CHI, the premier international conference for human-computer interaction

1991 - 1995

Tau Beta Pi Honor Society
Graduated Cum Laude
Received Madeline F. Fleming Scholarship
Senior Project designing user interface for file management system with Professor David Gelernter

Excellent Oral and Written Communication Skills, Facilitation, Product Strategy, Requirements Definition, Product Roadmaps, Design Ops, Agile Iteration Planning, Project Management
UX Design, Formative User Research, Wireframing, Usability Testing, Creative Direction, Design Thinking
Figma, Mural, Aha, Azure DevOps, Sketch, Axure, InVision,